Applications may not be downloaded in System Center 2012 R2 Configuration Manager

Applies to: Microsoft System Center 2012 R2 Configuration Manager

Symptoms


Applications that are deployed by using the Install Application task in an Operating System Deployment Task Sequence may not be downloaded successfully. Additionally, errors that resemble the following may appear in the SMSTS.log file on the client:

Execution status received: 24 (Application download failed)

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Cumulative Update 3 for System Center 2012 R2 Configuration Manager  installed.

Restart information

You do not have to restart the computer after you apply this hotfix.

Note We recommend that you close Configuration Manager Administration Console before you apply this hotfix package.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File nameFile versionFile sizeDateTimePlatform
Configmgr2012ac-r2-kb3007095-x64.mspNot applicable7,241,72825-Aug-201401:30Not applicable
Smsappinstall.exe5.0.7958.1406267,44025-Aug-201401:30x64
Configmgr2012ac-r2-kb3007095-i386.mspNot applicable5,832,70425-Aug-201401:30Not applicable
Configmgr2012adminui-r2-kb3007095-i386.mspNot applicable8,630,27225-Aug-201401:30Not applicable
Microsoft.configurationmanagement.exe5.0.7958.1406393,38425-Aug-201401:30x86
Smsappinstall.exe5.0.7958.1406203,44025-Aug-201401:30x86

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


This problem can occur when the following conditions are true:
  • A task sequence restarts the computer.
  • Network connectivity on the client is not fully established by the time that the LocationServices component of the Configuration Manager client starts.
This problem can cause the client to incorrectly determine that it is an Internet-based client. Therefore, it does not find the necessary content for the application on a local Distribution Point.

References


Learn about the terminology that Microsoft uses to describe software updates.