The Print Pictures Wizard stops responding in Windows 8.1

Van toepassing: Windows 8.1Windows 8.1 EnterpriseWindows 8.1 Pro


Consider the following scenario:
  • On a Windows 8.1-based computer, you right-click a photo and then start the Print Pictures Wizard.
  • You change the number of copies to print to a larger number (for example, 5 copies).
  • In the Preview section, you go to page 5.
  • You change the number of copies to print back to 1.

In this scenario, the elements in the wizard stop responding. For example, clicking a different layout (in the details pane on the right side) has no effect. If you continue to change the number of copies, the preview window is not updated as expected.

How to obtain this update

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1 Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2Download Download the package now.
Note The update for Windows RT 8.1 or Windows RT can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information


To apply this update, you must first have update 2919355 installed in Windows 8.1.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


Learn about the terminology that Microsoft uses to describe software updates.