"The update is not applicable to your computer" error when you install update 2853587 in Windows 7 SP1 with AD LDS

Applies to: Windows Server 2008 R2 Service Pack 1Windows Server 2008 R2 DatacenterWindows Server 2008 R2 Enterprise More

This article describes an issue that occurs after you install Active Directory Lightweight Directory Services (AD LDS) out of band (OOB) in Windows 7 Service Pack 1 (SP1). A hotfix is available to resolve this issue. The hotfix has a prerequisite.

Symptoms


This issue only occurs if you first install AD LDS OOB on a computer that is running Windows 7 RTM and then install Service Pack 1 for Windows 7. In this situation, when you try to install update 2853587, the update cannot be applied, and you receive the error message.

Cause


This issue occurs because update 2853587 is parented on the RTM version of the Microsoft-Windows-DirectoryServices-ADAM-Package-Client package that only presents when AD LDS OOB is installed. However, after SP1 is applied, the version of the package is increased. Therefore, update 2853587 cannot be applied.

Resolution


To resolve this issue, we have released a hotfix for Windows 7. Even though this issue has only been observed in Windows 7, the hotfix also applies to Windows Server 2008 R2.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Hotfix detail information


Prerequisites

To apply this hotfix, you must be running Service Pack 1 for Windows 7 that has AD LDS OOB installed.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


See the terminology that Microsoft uses to describe software updates.