Long wait to reset WSUS server when you import CSA files in Windows Server 2012 R2 or Windows Server 2012

Attiecas uz: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Essentials

This article describes an issue that occurs when you import Custom Support Agreement (CSA) files to a Windows Server Update Services (WSUS) server that is running Windows Server 2012 R2 or Windows Server 2012. A hotfix and an update rollup are available to resolve this issue. The hotfix has a prerequisite.


This issue occurs because a WSUSutil.exe tool that you use to import files resets every approved update. During this time, the WSUS server becomes unusable.


To resolve this issue, we have released an update rollup and a hotfix for Windows Server 2012 R2 or Windows Server 2012.

Get the update rollup for Windows Server 2012 R2 or Windows Server 2012

To resolve this issue, install the update rollup that is dated December 2014.

Get the hotfix for Windows Server 2012 R2 or Windows Server 2012

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this update, you must have update 2919355 installed in Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

More Information


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


See the terminology that Microsoft uses to describe software updates.