Public folder mailbox quarantined

Applies to: Exchange Server 2013 Enterprise

Symptoms


Microsoft Exchange Server 2013 store service crash intermittently when it's database containing public folder mailbox. You may see the following being logged in the event log:

Level:    Error
Source: MSExchangeIS
Message:  Unhandled exception (System.ObjectDisposedException: Cannot access a closed Stream.
Log Name:      Application
Source:        MSExchangeIS
Event ID:      1013
Task Category: General
Level:         Error
Keywords:      Classic
Description:
The mailbox with mailboxguid xxxxx caused crash or resource outage on database

Level:    Error
Source: MSExchange Common
Message:  Watson report about to be sent for process id: 27260, with parameters: E12, c-RTL-AMD64, 15.00.0913.022, M.E.Store.Worker, M.E.Protocols.MAPI, M.E.P.M.MapiLogon.ReadPerUserInformation, System.ObjectDisposedException, 54fa, 15.00.0913.014.
ErrorReportingEnabled: False
Log Name:      Application
Source:        MSExchangeIS
Event ID:      1014
Task Category: General
Level:         Warning
Keywords:      Classic
Description: The mailbox with mailboxguid "xxxx" has been quarantined. Access to this mailbox will be restricted to administrative logons for 1.00:00:00 since the last report.

Cause


There is data corruption in the public folder mailbox.

Resolution


To resolve this issue, install Exchange Server 2013 Cumulative update 8.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.