Print Spooler service crashes when you print documents on a network shared printer in Windows

Applies to: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Essentials

This article describes an issue that occurs when you print documents in Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1. A hotfix is available to resolve this issue. The hotfix has prerequisites.

Symptoms


This issue occurs if the network shared printer uses an IPv4 address.

Cause


This issue occurs because a buffer underrun occurs when you connect to the network shared printer.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


Prerequisites

To apply this update, you must have update 2919355 installed in Windows 8.1 or Windows Server 2012 R2. Or, you must have Service Pack 1 installed in Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Splwow64.exe6.3.9600.17480112,12804-Nov-201404:41x86
Spoolsv.exe6.3.9600.17623559,61630-Dec-201401:06x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Splwow64.exe6.3.9600.17480128,51204-Nov-201406:27x64
Spoolsv.exe6.3.9600.17623827,39230-Dec-201401:14x64
For all supported ARM-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Splwow64.exe6.3.9600.16384108,54422-Aug-201302:52Not applicable
Spoolsv.exe6.3.9600.17623497,66430-Dec-201400:54Not applicable

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.1.760 1.18xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Spoolsv.exe6.1.7601.22912317,95218-Dec-201403:01x86
Spoolsv.exe6.1.7601.22912317,95218-Dec-201403:01x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Spoolsv.exe6.1.7601.22912560,12818-Dec-201403:32x64
Spoolsv.exe6.1.7601.22912560,12818-Dec-201403:32x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Spoolsv.exe6.1.7601.229121,085,44018-Dec-201402:27IA-64

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_703122cfc588160b28253a83c14db230_31bf3856ad364e35_6.3.9600.17623_none_f35a87e759dbf002.manifest
File versionNot applicable
File size709
Date (UTC)30-Dec-2014
Time (UTC)23:25
PlatformNot applicable
File nameX86_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.3.9600.17623_none_6b2b35d0dcf2aa6d.manifest
File versionNot applicable
File size245,145
Date (UTC)30-Dec-2014
Time (UTC)23:28
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_c32d24fa0f1ad68b5ba15ca6cf0bb0b0_31bf3856ad364e35_6.3.9600.17623_none_3e09b354b73bc82e.manifest
File versionNot applicable
File size713
Date (UTC)30-Dec-2014
Time (UTC)23:25
PlatformNot applicable
File nameAmd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.3.9600.17623_none_c749d15495501ba3.manifest
File versionNot applicable
File size245,698
Date (UTC)30-Dec-2014
Time (UTC)23:30
PlatformNot applicable
Additional files for all supported ARM-based versions of Windows 8.1
File propertyValue
File nameArm_42a880e6c188e896e6a18fd02f3f8813_31bf3856ad364e35_6.3.9600.17623_none_549ab3f5e484d59a.manifest
File versionNot applicable
File size709
Date (UTC)30-Dec-2014
Time (UTC)23:25
PlatformNot applicable
File nameArm_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.3.9600.17623_none_6b2da828dcefc933.manifest
File versionNot applicable
File size242,677
Date (UTC)30-Dec-2014
Time (UTC)23:25
PlatformNot applicable
Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7
File nameX86_95c2245e09cfa12ebff41f98b153d3c2_31bf3856ad364e35_6.1.7601.22912_none_1af7035a81486aa1.manifest
File versionNot Applicable
File size709
Date (UTC)18-Dec-2014
Time (UTC)08:03
PlatformNot Applicable
File nameX86_c4cdb17d27ba88231ae14e64c3931113_31bf3856ad364e35_7.1.7601.22912_none_f4a2fcc30ffc4ea1.manifest
File versionNot Applicable
File size709
Date (UTC)18-Dec-2014
Time (UTC)08:03
PlatformNot Applicable
File nameX86_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.22912_none_d8da982e38ea5c53.manifest
File versionNot Applicable
File size207,265
Date (UTC)18-Dec-2014
Time (UTC)03:29
PlatformNot Applicable
File nameX86_microsoft-windows-printing-spooler-core_31bf3856ad364e35_7.1.7601.22912_none_ca4b1473c3d10522.manifest
File versionNot Applicable
File size206,947
Date (UTC)18-Dec-2014
Time (UTC)03:27
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_173c08a23e962e928122260af809f20d_31bf3856ad364e35_7.1.7601.22912_none_398c5af8ae16b53e.manifest
File versionNot Applicable
File size713
Date (UTC)18-Dec-2014
Time (UTC)08:03
PlatformNot Applicable
File nameAmd64_7758d88b09c1643cb81a9be1dbaadc3c_31bf3856ad364e35_6.1.7601.22912_none_f11f1c7745881ad8.manifest
File versionNot Applicable
File size713
Date (UTC)18-Dec-2014
Time (UTC)08:03
PlatformNot Applicable
File nameAmd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.22912_none_34f933b1f147cd89.manifest
File versionNot Applicable
File size207,260
Date (UTC)18-Dec-2014
Time (UTC)04:00
PlatformNot Applicable
File nameAmd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_7.1.7601.22912_none_2669aff77c2e7658.manifest
File versionNot Applicable
File size206,942
Date (UTC)18-Dec-2014
Time (UTC)03:58
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_0dd6bbe590276233c107e068dedab6dd_31bf3856ad364e35_6.1.7601.22912_none_0b029acb8f57a564.manifest
File versionNot Applicable
File size711
Date (UTC)18-Dec-2014
Time (UTC)08:03
PlatformNot Applicable
File nameIa64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.22912_none_d8dc3c2438e8654f.manifest
File versionNot Applicable
File size207,261
Date (UTC)18-Dec-2014
Time (UTC)03:21
PlatformNot Applicable


Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


See the terminology that Microsoft uses to describe software updates.