Multi-touch gesture does not work after you exit the Calculator in Windows

Applies to: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Essentials More

Symptoms


This issue occurs in applications that are started before you close the Windows Calculator (calc.exe) in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2.

Cause


This issue occurs because the Calculator exits and changes a property. This causes the affected applications to stop responding to multi-touch.

Resolution


We have released an update to resolve this issue.

How to obtain this update

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1 Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2Download Download the package now.

Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information


Prerequisites

To install this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

Workaround


To work around this issue, close and reopen the affected applications after the Calculator exits.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


See the terminology that Microsoft uses to describe software updates.