STOP Error 0x0000009F in DRIVER_POWER_STATE_FAILURE on Windows 8.1 when your computer resumes from sleep mode

Applies to: Windows 8.1Windows 8.1 EnterpriseWindows 8.1 Pro More

Symptoms


Symptom 1

On a computer that's running Windows 8.1, you may receive a Stop error 0x0000009F in DRIVER_POWER_STATE_FAILURE error message when your computer resumes from sleep mode.

Symptom 2

On a computer that's running Windows 8.1, you may receive PDC_WATCHDOG_TIMEOUT error 0x14F_WCM when your computer resumes from sleep mode.

Cause


Cause 1

This problem occurs because the NDIS driver does not handle power state transition requests correctly when power management is disabled on a Teredo tunnel adapter or an IPHTTPS tunnel adapter.

Cause 2

This problem occurs because the power state transition fails on the Wi-Fi network adapter, which triggers a time-out in the monitoring thread.

How to obtain this update


Note This hotfix detects and handles the power state transition failure before it times out in the monitoring thread.

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1 Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2Download Download the package now.
Note The update for Windows RT 8.1 or Windows RT can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
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Update detail information


Prerequisites

To apply this update, you must first have update 2919355 installed on Windows 8.1.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


Learn about the terminology that Microsoft uses to describe software updates.