Summary
The Support Diagnostics Platform (SDP) is designed to collect relevant registry data, configuration files, and event log information to help troubleshoot common Windows Update issues. This article contains details about the data that's collected by the Windows Update Diagnostic.
More Information
The information that's collected from a computer that's running the Windows Update Diagnostic may include the following.
Windows Update information
|
Description |
File name |
|
Windows Updates Policies key |
{Computername}_HKEY_WindowsUpdate_Policies.txt |
|
WU related registry ACLs |
{Computername}_RegACLS.txt |
|
WindowsUpdate.log per user |
{Computername}_WindowsUpdatePerUser.log |
|
File versions |
{Computername}_FileVersions.txt |
|
Windows Update Client key |
{Computername}_HKLM_WindowsUpdate_Client.txt |
|
Software Distribution directory |
{Computername}_Dir_SoftwareDistribution.csv |
|
Catroot directory |
{Computername}_Dir_Catroot.csv |
|
Descriptors |
{Computername}_Descriptors.txt |
|
Service registration |
{Computername}_svcRegistration.txt |
|
WindowsUpdate.log on Windows folder |
{Computername}_WindowsUpdate.log |
|
ReportingEvents.log on Software Distribution folder |
{Computername}_ReportingEvents.log |
System State information
|
Description |
File name |
|
Handle |
{Computername}_Handle.txt |
System logs
|
Description |
File name |
|
Setupact.log on Windows folder |
{Computername}_setupact.log |
|
mrt.log on Windows\Debug folder |
{Computername}_mrt.log |
|
setupapi.log on Windows\inf |
{Computername}_setupapi.dev.log |
System information
|
Description |
File name |
|
Services hive |
{Computername}_Services_Key.hiv |
|
Services key |
{Computername}_Services_Key.txt |
|
Cacls client |
{Computername}_Cacls_Client.txt |
|
Class registration |
{Computername}_ClassRegistration.txt |
|
User rights |
{Computername}_UserRights.txt |
|
Drivers directory |
{Computername}_Dir_Drivers.csv |
|
Hardware |
{Computername}_Hardware.txt |
|
HKCU\Software\Policies key |
{Computername}_HKCU_Policies.txt |
Registry data
|
Description |
File name |
|
OLE key |
{Computername}_HKLM_OLE.txt |
|
Session Manager key |
{Computername}_SessionManager_Key.txt |
|
Setup key |
{Computername}_HKLM_Setup.txt |
|
Policies key |
{Computername}_HKLM_Policies.txt |
|
Installer key |
{Computername}_HKLM_Installer.txt |
|
UI Languages key |
{Computername}_HKLM_MUILanguagePack.txt |
|
Uninstall key |
{Computername}_HKLM_Uninstall.txt |
|
Hotfix keys |
{Computername}_Hotfix.txt |
|
Winlogon key |
{Computername}_HKLM_Winlogon.txt |
|
CSD version |
{Computername}_CSDVersion.txt |
|
PID keys |
{Computername}_PID.txt |
|
Updates key |
{Computername}_HKLM_Updates.txt |
Office inventory
|
Description |
File name |
|
Office inventory |
{Computername}_OfficeInventory.txt |
Network configuration
|
Description |
File name |
|
BITS data |
{Computername}_BitsAdmin.txt |
|
Network.txt |
{Computername}_Network.txt |
|
Winsock.txt |
{Computername}_Winsock.txt |
|
Netstat |
{Computername}_Netstat.txt |
|
Windows hosts file |
{Computername}_Hosts.txt |
|
Firewall configuration |
{Computername}_Netsh_Firewall.txt |
Internet Explorer
|
Description |
File name |
|
Temp Internet Files directory |
{Computername}_Dir_TempInternet.csv |
|
Internet Explorer directory |
{Computername}_Dir_InternetExplorer.csv |
|
Internet Explorer key |
{Computername}_HKEY_Internet_Explorer.txt |
|
Internet Settings key |
{Computername}_HKEY_Internet_Settings.txt |
Checksym output
|
Description |
File name |
|
System32_dll.csv |
{Computername}_System32_DLL.csv |
|
System32_exe.txt |
{Computername}_System32_EXE.txt |
|
System32_dll.txt |
{Computername}_System32_DLL.txt |
|
Process.txt |
{Computername}_Process.txt |
|
Process.csv |
{Computername}_Process.csv |
Certificate information
|
Description |
File name |
|
Certificates |
{Computername}_Certificates_Info.txt |
CBS information
|
Description |
File name |
|
CBS log file |
{Computername}_CBS.log |
|
CBS key |
{Computername}_HKLM_CBS.txt |
|
Winsxs directory |
{Computername}_Dir_Winsxs.csv |
|
Servicing directory |
{Computername}_Dir_CBS.csv |
References
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
926079 Frequently asked questions about the Microsoft Support Diagnostic Tool (MSDT)
