MSN Explorer: Sign-In and Connection Problems

Sometimes, things don’t quite work the way they’re supposed to. Below are the most frequent issues people have and how to solve them.

Most issues can be resolved by doing some basic troubleshooting. Try these three steps. Chances are, they’ll get you up and running in no time.

  1. Double-check: One sure-fire way to have a problem signing in is to not have an Internet connection. Double-check your Internet cables or routers.
  2. Clean it up: Already read those messages from your aunt in Ohio from six months ago? Delete them. Or archive them. Either way, tidy up your Inbox.
  3. Let's reset: At times, it may be necessary to change the date and time your computer displays to prevent errors from appearing in MSN shown below). 
    1. Close MSN.
    2. In the notification area of the task bar, right click on the clock (Windows 8 and above: left click once), click Adjust date/time (Windows 8 and above: click Change date and time settings) and then click OK.

What if/How do I...

You were not signed in because the server could not verify your membership status? 
My Microsoft account is unavailable?
MSN crashes, stops responding, or experiences internal errors?
MSN stops responding during sign in and a flying butterfly appears?
Could not detect a connection to the Internet?

Article ID: 3032303 - Last Review: Feb 6, 2015 - Revision: 1