Note This issue may occur when users change their password by themselves.
To resolve this issue, apply the update that is described in this article on the Windows Server 2012 R2-based domain controller. Even though this issue has only been observed in Windows Server 2012 R2, the update also applies to Windows 8.1 and Windows RT 8.1.
How to obtain the update
Method 1: Windows UpdateThis update is available from Windows Update.
Method 2: Microsoft Download CenterThe following files are available for download from the Microsoft Download Center:
|All supported x86-based versions of Windows 8.1||Download the package now.|
|All supported x64-based versions of Windows 8.1||Download the package now.|
|All supported x64-based versions of Windows Server 2012 R2||Download the package now.|
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
PrerequisitesTo install this update, you must have the following update installed:
Registry informationTo use the update in this package, you do not have to make any changes to the registry.
Restart requirementYou have to restart the computer after you apply this update.
Replacement informationThis update does not replace a previously released update.
Article ID: 3038562 - Last Review: Jul 13, 2015 - Revision: 1