Desktop shortcut menu may not work as expected on a multiple monitor system that uses high DPI setting in Windows

Applies to: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Essentials

This article describes an issue in which the shortcut menu may not work as expected in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. An update is available to resolve this issue. Before you install this update, check out the Prerequisites section.

Symptoms


Consider the following scenario:
  • You have a Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2 system that has a touch screen and high DPI scaling.
  • You attach an external monitor that has low DPI scaling, and then you select the duplicate mode.
  • You set the display configuration to one of the following options:
    • PC screen only
    • Duplicate
    • Extend
    • Second screen only
  • After the displays are rescaled, you access the desktop shortcut menu.
  • You click the desktop outside the shortcut menu, and then you try to dismiss the shortcut menu.
In this scenario, the shortcut menu is not dismissed. Instead, an item of the shortcut menu is selected.

How to obtain this update


Important Do not install a language pack after you install this update. If you do, the language-specific changes in the update will not be applied, and you will have to reinstall the update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1 Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2Download Download the package now.
Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.


Update detail information


Prerequisites

To install this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

Workaround


To work around this issue, use one of the following methods:
  • Click inside the shortcut menu to select an item.
  • Enable the Let me choose one scaling level for all my displays option. To do this, follow these steps:
    1. In Control Panel, click Appearance and Personalization, and then click Display.
    2. Select the Let me choose one scaling level for all my displays check box.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


See the terminology that Microsoft uses to describe software updates.