Computers that are running the SMS Agent Host service cannot establish new network connections after frequent network disruptions

Applies to: Microsoft System Center 2012 R2 Configuration Manager

Symptoms


You have a computer that has the Microsoft System Center 2012 R2 Configuration Manager client installed. If the computer is running the System Center 2012 R2 Configuration Manager version of the SMS Agent Host service (ccmexec.exe), the computer may eventually run out of network ports and be unable to establish new network connections when the following conditions are true:
  • The client computer is frequently disconnected from its management point.
  • The client computer is restarted infrequently.
  • A gradual increase in the handle count of the ccmexec process is observed.
  • A pattern that resembles the following is recorded in the CCMNotificationAgent.log file on the client computer.

    Note This log example is truncated for readability and shows only the repeated patterns.

    Receive signin confirmation message from server, client is signed in.
    Connection is reset
    Failed to receive buffer from server with err=0x80090304.
    Failed to receive expected response from server with error 80090304.
    Sleep 38 seconds to restart client...
    ...
    Receive signin confirmation message from server, client is signed in.
    Connection is reset
    Failed to receive buffer from server with err=0x80090304.
    Failed to receive expected response from server with error 80090304.
    Sleep 48 seconds to restart client...

Resolution


Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Cumulative Update 4 for System Center R2 2012 Configuration Manager  installed.

Restart information

You do not have to restart the computer after you apply this hotfix.

Note We recommend that you close Configuration Manager Administration Console before you apply this hotfix package.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File nameFile versionFile sizeDateTimePlatform
Bgbclientendpoint.dll5.0.7958.1512314,53618-Dec-201402:00x64
Configmgr2012ac-r2-kb3048767-x64.mspNot applicable7,725,05618-Dec-201402:00Not applicable
Bgbclientendpoint.dll5.0.7958.1512249,00018-Dec-201402:00x86
Configmgr2012ac-r2-kb3048767-i386.mspNot applicable6,238,20818-Dec-201402:00Not applicable


Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


Learn about the terminology that Microsoft uses to describe software updates.