Help with Movies & TV app problems on Windows 10

Applies to: Windows 10

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Problems using Movies & TV in Windows 10 might be due to an app error or incorrect settings.


Solution 1: Verify your settings

Verify that your computer’s time, date, language, and region settings are correct:
  1. Press the Windows key + I to open Settings.
  2. Tap or click Time & language.
  3. Select either Date & time or Region & language and check all settings.

Solution 2: Clear the temp folder

To clear the temp folder on your computer:
  1. Press the Windows key + R.
  2. In the Run box, type Temp, and then press Enter.
  3. Select all files and folders, right-click them, and then tap or click Delete.
    Note If you are notified that some files or folders are in use, select Skip.

Solution 3: Reset Internet Explorer settings

For help, see How to reset Internet Explorer settings.

Solution 4: Restore default libraries

To restore your computer's default libraries, follow these steps.

Note Deleting and re-creating the libraries does not affect the data in the libraries.
  1. Open Windows Explorer.
  2. In the left pane, tap or click Libraries. If you don't see "Libraries" listed, select View at the top of the screen. On the Navigation pane menu, make sure that Show all folders is selected.
  3. Right-click (or tap and hold) each library (Documents, Pictures, Music, and Videos), and then tap or click Delete.
  4. In the left-pane, right-click (or tap and hold) Libraries, and then click Restore default libraries.

This action re-creates the libraries. All the data in the library folders should now be accessible again through Windows Explorer.

Solution 5: Use System File Checker

Some of your Windows files may have become corrupted or accidentally removed from your computer, which could interfere with your computer’s ability to play media files. For more information, see Use the System File Checker tool to repair missing or corrupted system files.

If you keep experiencing the problem, contact Support.