Super user can't access or recover expired content in Windows Server 2012 R2

S’applique à : Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Essentials

This article describes an issue that occurs on a Windows Server 2012 R2-based computer that has the Active Directory Rights Management Services (AD RMS) role installed. A hotfix is available to fix this issue. The hotfix has a prerequisite.


Assume that you create protected content and set an expiration date. You enable the AD RMS super user feature for the content. After the content expires, it becomes completely inaccessible to the super user, and becomes permanently irrecoverable. This may cause data loss.

Note Up until Windows Server 2012, the expiration doesn't affect the super user access to the content so that the content access isn't completely lost.


To fix this issue, we have released a hotfix. After you install this hotfix on all AD RMS servers in a Windows Server 2012 R2-based cluster, expiration will only affect access of regular users. However, it won't affect accounts that are granted super user roles on AD RMS. Therefore, accounts that have super user permissions will be able to open expired content, and other users will lose access to the content after expiration.

Hotfix information

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.


To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


See the terminology that Microsoft uses to describe software updates.