High CPU usage for 12 seconds on a multiple-network-adapters computer in Windows Server 2012 R2 or Windows Server 2012

This article describes an issue in which a high CPU usage occurs for 12 seconds on a multiple-network-adapters computer that's running Windows Server 2012 R2 or Windows Server 2012. A hotfix is available to fix this issue. Before you install this hotfix, see the Prerequisites section.

Symptoms

On a computer that has multiple network adapters, the CPU usage increases to 100 percent for about 12 seconds when the system tries to resolve NetBIOS names by using the LmHosts file. On a multi-core or multiprocessor system, the CPU usage on one CPU increases to 100 percent for about 12 seconds, and the CPU usage on other CPUs is also abnormally high. This situation usually occurs when many concurrent accesses to some shared resources occur and may occur repeatedly.

Cause

This problem occurs because of a race condition. An endless loop may occur in the following scenario:
  • Multiple network name resolutions are performed on each adapter.
  • Some name resolutions are canceled after one of them succeeds.
  • A lookup into the LmHosts file is performed.
In this scenario, the lookup enters a dead loop that can only be ended by a time-out. This time-out is configured in a registry entry. By default, this time-out is set to 12 seconds.

Resolution

To fix this issue, we've released a hotfix for Windows Server 2012 R2 or Windows Server 2012. Additionally, we've also released a hotfix for Windows 8.1 or Windows 8.

Hotfix information

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.


Prerequisites

To apply this hotfix, install update 2919355 in Windows 8.1 or Windows Server 2012 R2.

There's no prerequisite for Windows 8 or Windows Server 2012.

Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.
File information

File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.
Windows 8.1/Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Netbt.sys6.3.9600.18053203,26411-Sep-201513:58Not applicable
x64 Windows 8.1/Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Netbt.sys6.3.9600.18053283,13611-Sep-201514:09x64
x86 Windows 8.1/Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Netbt.sys6.3.9600.18053214,52811-Sep-201513:51x86

Additional file information

Windows 8.1/Windows Server 2012 R2
File propertyValue
File nameArm_7fb4604b97ae63b9fce751ea99dcdc2e_31bf3856ad364e35_6.3.9600.18053_none_7d37c374ca04845f.manifest
File versionNot applicable
File size700
Date (UTC)11-Sep-2015
Time (UTC)21:38
PlatformNot applicable
File nameArm_microsoft-windows-netbt-minwin_31bf3856ad364e35_6.3.9600.18053_none_806df458f35f4885.manifest
File versionNot applicable
File size5,300
Date (UTC)11-Sep-2015
Time (UTC)14:41
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,808
Date (UTC)11-Sep-2015
Time (UTC)21:38
PlatformNot applicable
x64 Windows 8.1/Windows Server 2012 R2
File propertyValue
File nameAmd64_8a3144df237cc5aaf75dd0eefab982d8_31bf3856ad364e35_6.3.9600.18053_none_8b3a4172b770a76a.manifest
File versionNot applicable
File size704
Date (UTC)11-Sep-2015
Time (UTC)21:39
PlatformNot applicable
File nameAmd64_microsoft-windows-netbt-minwin_31bf3856ad364e35_6.3.9600.18053_none_dc8a1d84abbf9af5.manifest
File versionNot applicable
File size5,302
Date (UTC)11-Sep-2015
Time (UTC)15:16
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,261
Date (UTC)11-Sep-2015
Time (UTC)21:39
PlatformNot applicable
x86 Windows 8.1/Windows Server 2012 R2
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,808
Date (UTC)11-Sep-2015
Time (UTC)21:38
PlatformNot applicable
File nameX86_3686f603707a95f35ad5ae79b7625118_31bf3856ad364e35_6.3.9600.18053_none_5643e227a6e0d617.manifest
File versionNot applicable
File size700
Date (UTC)11-Sep-2015
Time (UTC)21:38
PlatformNot applicable
File nameX86_microsoft-windows-netbt-minwin_31bf3856ad364e35_6.3.9600.18053_none_806b8200f36229bf.manifest
File versionNot applicable
File size5,300
Date (UTC)11-Sep-2015
Time (UTC)14:50
PlatformNot applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.
Properties

Article ID: 3091403 - Last Review: Oct 13, 2015 - Revision: 1

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