Outlook Today page displays no information under section headings in Outlook 2019 and earlier versions

Applies to: Outlook 2016Outlook 2013Microsoft Outlook 2010

Symptoms


In Microsoft Outlook, you open Outlook Today and see that no information is displayed under the section headings (such as Calendar, Tasks, and Messages). This scenario is shown in the following screen shot:

Outlook Today

Cause


This problem occurs when one of the following conditions is true:

  • The policy Deny all add-ons unless specifically allowed in the Add-on List is enabled without the Outlook Today Control GUID added as an exception.
  • An Outlook.exe value exists in the FEATURE_BROWSER_EMULATION registry subkey and is set to either 00002AF9 or 00002AF8.
     

Resolution


To resolve this issue, follow the steps specific to the cause.

If the policy "Deny all add-ons unless specifically allowed in the Add-on List" is being used:

  1. Exit Outlook.
  2. Start the Registry Editor. To do this, use one of the following procedures, as appropriate for your version of Windows:
    • Windows 10: Right-click or tap and hold the Start button, and then click Run to open a Run dialog box.
    • Windows 8: Press Windows Key+R to open a Run dialog box.
    • Windows 7 or Windows Vista: Click Start, and then click Run to open a Run dialog box.
  3. Type regedit.exe, and then press Enter.
  4. Locate and then click the following subkey:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID
  5.  Click Edit, and then click New String Value. Enter the following text as the value name, and then press Enter:
    {0468C085-CA5B-11D0-AF08-00609797F0E0}
  6. Double-click the {0468C085-CA5B-11D0-AF08-00609797F0E0} value. In the Value data field, enter either 1 or 2.
    1 = The specified add-on is allowed
    2 = The specified add-on is allowed and users can manage the add-on through the Add-on Manager.
  7. On the File menu, click Exit to exit Registry Editor.

If the FEATURE_BROWSER_EMULATION subkey contains an Outlook.exe value

  1. Exit Outlook.
  2. Start Registry Editor. To do this, use one of the following procedures, as appropriate for your version of Windows.
    • Windows 10: Right-click or tap and hold the Start button, and then click Run to open a Run dialog box.
    • Windows 8: Press Windows Key+R to open a Run dialog box.
    • Windows 7 or Windows Vista: Click Start, and then click Run to open a Run dialog box.
  3. Type regedit.exe, and then press Enter.
  4. In Registry Editor, locate and then click the following subkeys, depending on the bitness of your Windows and Outlook installations.
    • For Windows 32-bit running Outlook 32-bit or Windows 64-bit running Outlook 64-bit:
      HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION\
      HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION\
    • For Windows 64-bit running Outlook 32-bit:
      HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION\
  5. Locate and right-click the following value, and then click Rename:
    OUTLOOK.exe
  6. Enter the name of OUTLOOK.exe.bak, and then press Enter.
  7. On the File menu, click Exit to exit Registry Editor.

Alternatively, you can change the Value Data to a value that does not cause the issue, or delete it.

For more information about reconfiguring this registry value, see the Browser Emulation section in the article Internet Feature Controls (B..C).

More Information


Update an existing policy

To update an existing policy that's configured to manage add-ins for Outlook:
  1. Start the Group Policy Editor.
  2. Under User Configuration, expand Administrative Templates, expand Windows Components, Internet Explorer, and Security Features.

  3. Under Add-on Management, double-click Deny all add-on unless specifically allowed in the Add-on List.
  4. Verify that the policy is Enabled, and then click OK.

  5. In the Group Policy Editor, double-click Add-on List policy.
  6. Select Enabled, and then select Show.

  7. Use the following information:

    Value name: {0468C085-CA5B-11D0-AF08-00609797F0E0}

    Value:
    1 = The specified add-on is allowed
    2 = The specified add-on is allowed and users can manage the add-on through the Add-on Manager.

  8. Select OK on remaining screens to exit.