Computer may freeze if there's a race condition in Cluster Shared Volume on Windows Server

This article describes an issue that occurs on Windows server 2012 R2 or Windows Server 2012 that hosts failover clusters. A hotfix is available to fix this issue. Before you install this hotfix, please see the Prerequisites section.

Hotfix information

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you have to have before you install this hotfix. For more information, see Add language packs to Windows.


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.


Prerequisites

To apply this hotfix, install update 2919355 on Windows Server 2012 R2. For Windows Server 2012, there's no prerequisite.

Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you run certain operations on the files.
Windows Server 2012
Windows Server 2012 R2
Additional file information
Properties

Article ID: 3109600 - Last Review: Feb 20, 2017 - Revision: 4

Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows Server 2012 Datacenter, Windows Server 2012 Datacenter, Windows Server 2012 Datacenter, Windows Server 2012 Datacenter, Windows Server 2012 Standard, Windows Server 2012 Standard, Windows Server 2012 Standard, Windows Server 2012 Standard

Feedback