Stop error 0x000000C2 or 0x0000003B when you're running Remote Desktop Services in Windows Server 2012 R2

This article describes a hotfix package that resolves a problem that causes Windows Server 2012 R2 to crash when you're running Microsoft Remote Desktop Services (RDS).

Before you install this update, see the Prerequisites section.

Symptoms

On a computer that's running Windows Server 2012 R2 and Remote Desktop Services (RDS), you may experience a Stop error with message that resembles the following: 
Stop: 0x000000C2 (0000000000000007, parameter2, parameter3, parameter4)
Or:
Stop: 0x0000003B (c0000005, parameter2, parameter3, parameter4)

Notes
  • The Stop error 0x000000C2 might be caused by an error handling issue in the win32k.sys file.
  • The Stop error 0x0000003B might be caused by a synchronization issue in the dxgkrnl.sys file.
  • The parameters in Stop error messages may vary, depending on the configuration of the computer.
  • Not all "Stop 0x000000C2" errors or "Stop 0x0000003B" errors are caused by one of these issues.

Hotfix information

Important Do not install a language pack after you install this hotfix. If you do, the language-specific changes in the hotfix will not be applied, and you will have to reinstall the hotfix. For more information, see Add language packs to Windows.

Even though these issues have only been observed in Windows Server 2012 R2, the hotfix also applies to Windows 8.1.


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


Prerequisites

To apply this hotfix, you must have the April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.
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Article ID: 3127673 - Last Review: Jan 21, 2016 - Revision: 1

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