FIX: Home page of SSRS web portal becomes empty after you enable My Reports feature in SQL Server 2016

Applies to: SQL Server 2016 EnterpriseSQL Server 2016 Enterprise Core

Symptoms


Assume that a computer that hosts the Reporting Services server uses UTC+2 or an earlier time zone, and you enable the My Reports featureon the server. In this situation, when you open the home page of the SQL Server Reporting Services web portal, you receive the following error message:
Could not load folder contents
Something went wrong. Please try again later.

Additionally, after you dismiss the error message, the home page becomes empty and doesn't show any contents, such as folders and reports. However, you can still open those contents by navigating to them directly by using their URLs.

Resolution


The issue was first fixed in the following cumulative update of SQL Server:

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


Learn about the terminology that Microsoft uses to describe software updates.