Software update installation freezes on System Center Configuration Manager clients

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important notes about this hotfix

This hotfix is available for installation in the Updates and Servicing node of the Configuration Manager console for version 1602. If the service connection point is in offline mode, and this issue occurs after the update is imported, you will need to re-import the update so that it is listed in the Configuration Manager console. Refer to Install Updates for System Center Configuration Manager for additional detail.

For Configuration Manager version 1602, this hotfix can be installed before or after the Update Rollup for System Center Configuration Manager current branch, version 1602 (KB 3155482). Because this hotfix does include an updated version of the Configuration Manager client, it contains all of the same client-related changes from the Update Rollup. The Installation Notes from KB 3155482 also apply to this update.

Prerequisites

To apply this hotfix for System Center 2012 Configuration Manager or System Center 2012 R2 Configuration Manager, you must have the following installed.

Description of Cumulative Update 3 for System Center 2012 Configuration Manager Service Pack 2 and System Center 2012 R2 Configuration Manager Service Pack 1

Restart information

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.