Symptoms
Consider these scenarios:
When you save an Office file, perform a copy and paste or word attempts to create an auto recovery file, and you receive one of the following error messages:
· There is a serious disk error on file
· "Word cannot save or create this file. The disk may be full or write-protected"
· There is a serious disk error on file ~Word Work File S{<filename>}.tmp.
Note: The number in the error is completely random.
When creating an new email in Outlook and saving a draft or editing a draft the above errors.
Cause
During the save or autosave process a temporary file is created and the file is replaced by the saved version. If something environmental causes a break in this process, the file may generate one of the errors above.
Resolution
Method 1: Install the latest update for Office for Mac.
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Open any Office application such as Word, Excel, PowerPoint, or Outlook.
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On the Help menu, select Check for Updates.
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Under How would you like to check for software updates? select Automatically.
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On the Check for updates pop-up menu, select the frequency that you want AutoUpdate to use to check for new updates.
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Click Check for Updates.
If you need additional information on updates see article, Check for Office for Mac updates automatically
If you continue to experience problems, please contact support.
