When you’re trying to troubleshoot Wi-Fi problems, answering a few basic questions can help you figure out where to start.
As a reminder, these steps are intended for people who are more advanced when it comes to using computers. For more info, check out the overview section for this article.
|Question||Answer and next steps|
|Does your Wi-Fi icon show as connected?||Go to the Wi-Fi connection states section to learn about the different connection states and what to try.|
|When you connect, do you stay connected?|
If you don’t stay connected:
|Can you connect to Wi-Fi from everywhere in your home?||If not, check for issues in your home that might be causing problems.|
|Is the Internet slow? When you watch streaming video, is it choppy?|
Go back to the Overview