Troubleshoot power problems with Surface Studio models

Applies to: Surface Studio 1Surface Studio 2

Check the power cable connection

Problems with Surface Studio models can sometimes be solved by making sure your power supply connections are firmly secured.

I can’t find the power indicator light

There’s no power indicator light on Surface Studio models. If the power is on and your Surface Studio model isn’t sleeping or hibernating, the screen should be on. If the screen isn’t on, touch the screen, move your mouse, or press the power button to turn it on.

My Surface Studio or Surface Studio 2 won’t turn on

If you see a black screen with no Windows logo or your Surface Studio model seems to be turned off or in a power-saving state and you can’t wake it, first try pressing and releasing the power button. Wait several seconds. If that doesn’t work, try this:

On your keyboard, simultaneously press the Windows logo key   + Ctrl+Shift+B. You should hear a short beep while Windows tries to refresh the screen.

If that doesn’t work, force a restart:

Press and hold the power button for 10-15 seconds until the screen turns off, then release the power button. Press and release the power button to turn Surface Studio back on.

If that doesn’t work, press and hold down the power button for 15-20 seconds. The screen will turn off, but keep holding down the power button. After restart, you’ll see the Windows logo screen, and then the Windows sign-in screen. Then, release the power button.

If that doesn’t work, contact us or send your Surface Studio in for service.

When I try to wake my Surface Studio model from sleep, the screen turns black and I have to restart it

Make sure you have the latest updates. Select the Start   button, then select Settings > Update and security > Windows Update > Check for updates. If any updates are available, install them.

I need a new power cable

Contact Support to get a replacement cable.

The USB-C port in my Surface Studio 2 won't charge my peripheral device or my USB-C peripheral device isn't working

Make sure that you're using the cable that came with your peripheral device when attempting to use or charge it through the USB-C port on your Surface Studio 2. Not all USB-C cables support charging or data transfer. 

My Surface Studio 2 doesn't receive power from its USB-C port

Surface Studio 2 has a USB-C port, but does not receive inbound power through its USB-C port. You should use the power cord that came with your Surface Studio 2 for power.

Related topics