There are three options that allow you to reset your PC. If you’ve tried just about everything else and your PC still isn't running well, resetting it might fix the problem.
- Option 1: Select Start > Settings > Update & Security > Recovery. Under Reset this PC, select Get started. Open Recovery settings.
- Option 2: Restart your PC to get to the sign-in screen, then press and hold down the Shift key while you select the Power icon > Restart in the lower-right corner of the screen. After your computer restarts, select Troubleshoot > Reset this PC.
- Option 3: Select Start , then press and hold down the Shift key while you select the Power icon > Restart to restart your computer into Recovery Mode. After your computer restarts, select Troubleshoot > Reset this PC.
- Any of these three options will get you started, but once you're in the process, follow the steps as they are presented to you. If none of the preceding three options work, you can use installation media to resinstall Windows 10.
- If your PC won't start at all, you can use installation media to do a clean install of Windows 10. Go to the Microsoft software download website, download the media creation tool, then use it to create installation media on a DVD or USB drive.
- From there, see Reinstall Windows 10 for more detailed steps.