On your PC, go to Xbox.com and select Sign in. If there are problems with your account, the instructions will help you solve them. If you can’t go beyond the sign-in screen, select Forgot my password and follow the instructions.
If that didn’t work, select the Start button > Settings > Time & language. Under Date and time make sure the Set time automatically setting is turned on.
If none of those options work, select the Start button > Settings > Accounts, then find the Microsoft account you used to sign in to the Xbox app and select Remove. Then go back to the Xbox app and sign in with the Microsoft account you just removed.
Article ID: 4027968 - Last Review: Nov 20, 2017 - Revision: 2