During the installation process, if the setup software fails to connect to the device through a Bluetooth connection, you must change the transceiver to use a hardware-managed Bluetooth mode. For more information, see Microsoft Support article KB953694.
If you try to use a Bluetooth-enabled Microsoft wireless keyboard or mouse and the input device does not work, it may be because your computer does not detect the device. To resolve this issue on a Windows computer, re-establish the wireless link with the computer. For more information, see Microsoft Support article KB811798.
There are several versions of Bluetooth programs that help you connect your device to your Bluetooth wireless transceiver. See the documentation that was included with your computer or contact the computer manufacturer for information about how to use their program.
Bluetooth software location
For some computers that have Windows 10
Select Start > Settings > Devices > Bluetooth .
For some computers that have Windows 8.1
Open Charm > Settings > Change PC settings > PC and devices > Bluetooth.
For some computers that have Windows 7
Selecct Start > Control Panel > Hardware and Sound > Bluetooth Devices.
For some Toshiba computers
Select Start > All Programs > Toshiba > Bluetooth > Bluetooth Settings.
See the documentation that was included with your computer or contact the computer manufacturer.
If your computer cannot detect a Bluetooth transceiver, the Bluetooth software will not be available in the Windows menus.
If the Bluetooth connection cannot be established, you may have to remove the unresponsive device from the system and then add it back.
On your computer, open the Bluetooth program. The Bluetooth program is usually found either in Control Panel or in the Settings app.
If the unresponsive Bluetooth device is listed, select it, and then select Remove device.
To reconnect the device to your computer, press and hold the Connect button on the underside of the device for a few seconds. When the light on top of the device blinks red and green, the device is discoverable to other Bluetooth devices for 2 minutes.
When the mouse is listed, select it, and follow the instructions to successfully connect the device.
Bluetooth wireless technology lets you connect multiple compliant devices to your computer. You may be able to use other Bluetooth devices with the Microsoft Wireless Transceiver for Bluetooth, but this connectivity is not always supported by Microsoft.
For information about how to use other Bluetooth devices with the Microsoft Wireless Transceiver for Bluetooth, see the documentation that was included with the device.
Make sure Bluetooth is turned on. If you are connecting your device by using an internal Bluetooth connection, make sure wireless connections are active. Many portable computers have a switch, a key, or a keyboard shortcut that activates the wireless connections. For information, see the Bluetooth documentation that came with your computer.
By default, the Bluetooth Wedge Mobile Keyboard pairs with most tablet PCs through secure simple pairing (SSP) with a passkey. Some tablets, however, may not support SSP well with a passkey. For more information on how to successfully pair your Wedge Mobile Keyboard using an alternative pairing mode, see I cannot connect my Wedge Mobile Keyboard to my tablet PC.