Common Microsoft Mouse and Keyboard Center Setup Issues Content provided by Microsoft Applies to: Microsoft accessoriesWindows 10Windows 8.1Windows 7 More Select Product Version All Products This article lists some common issues you may encounter with Microsoft Mouse and Keyboard Center Setup and how to troubleshooting them. Show all Common Keyboard Software Issues I logged in to my computer as a guest during Setup and received an installation error I installed a new version of Microsoft Mouse and Keyboard Center over an earlier version of the software and lost some customization When I try to install Microsoft Mouse and Keyboard Center software, Setup will not continue until I remove a different keyboard program Hardware-related issues Features on my keyboard do not work as expected with Windows Terminal Services or Remote Desktop Keys When I type certain keys on my wireless keyboard, double characters appear on the screen. When I hold down some keys, they repeat until I release them Where are the regular function keys? (F1-F12) I cannot assign My Favorites keys by pressing and holding the key I cannot put my computer to sleep using the Sleep key Macros Last Updated: Feb 16, 2018 Need more help? Search No results Join the discussion Ask the community Get support Contact Us Was this information helpful? Yes No Tell us what we can do to improve the article Submit Thanks! Your feedback will help us improve the support experience.