The keyboard stopped working or can’t be paired

Applies to: Microsoft accessoriesWindows 10Windows 8.1 More

If Microsoft Modern Keyboard with Fingerprint ID isn’t working, stops responding when you’re typing, or doesn’t appear in the list of available Bluetooth devices when you pair it, or if you see an error message during pairing, try these things.

Remove and re-pair Microsoft Modern Keyboard with Fingerprint ID to your Surface or Windows 10 PC

  1. Select the Start    button > Settings   > Devices  > Bluetooth & Other Devices. 
  2. Tap or select BTLE Keyboard with Fingerprint ID.
     
  3. Tap or select Remove Device.
  4. Pair Microsoft Modern Keyboard with Fingerprint ID again. Go here for detailed steps. 
     

Still doesn’t work? Here’s what to do:

  • Make sure your PC is compatible with Bluetooth 4.0 (LE). If you are unsure if your Host PC has Bluetooth 4.0 capabilities, you may need to contact your original equipment manufacturer (OEM) for information.

    Microsoft Modern Keyboard with Fingerprint ID is designed to be fully functional with Windows 10 and requires a Bluetooth 4.0 connection.
  • Make sure Microsoft Modern Keyboard with Fingerprint ID is turned on, and charged. Turn on the keyboard, and press the CapsLock, NumLock, ScrLk, or Fn keys and see if the LED light comes on. If the LED light does not come on, your keyboard may need to be charged. Plug the USB cable that came with your Microsoft Modern Keyboard with Fingerprint ID into the USB port on the keyboard, and on your Surface or Windows 10 PC to begin charging.
     
  • Turn airplane mode on and off. On the taskbar, select action center  > Airplane mode  and leave it on for 10-15 seconds, then turn it off again and pair your keyboard. If you don’t see Airplane mode when you open action center, select Expand for more options.
  • Turn off other Bluetooth devices connected to your PC. Having too many Bluetooth devices connected at one time can interfere with your PC’s connection to the keyboard.
  • Restart your PC. This will refresh the drivers.
  • See if the keyboard works with another PC. If it does, then there might be a problem with the original PC you were using.
  • Check for updates. See Windows Update FAQ to learn how.
     

     

My Fingerprint ID isn’t working or responding

If the Fingerprint ID is not responding or is displaying an error message at login, see Troubleshoot problems with Windows Hello.

The LED light on Microsoft Modern Keyboard with Fingerprint ID is flashing red

If the light above the Up-arrow key is red or doesn’t turn on, the internal lithium ion battery is low, and needs to be charged. To charge Microsoft Modern Keyboard with Fingerprint ID, connect the inbox USB cable that came with your keyboard to your Surface or Windows 10 PC.

What I type on the keyboard doesn’t match what I see on the screen

  1. Select the Start  button > Settings  > Time & language  > Region & language.
  2. Make sure the language you’re using on your keyboard (the input language) matches the one you’re using on your PC (the display language). To make sure your language is available for Windows, check the list of the language packs. Here’s how to add an input language.

    To switch the input language you're using in Windows 10, select the language abbreviation at the right side of your taskbar and then select the language or input method you want to use. You can also press and hold the Windows logo key  and then repeatedly press the Spacebar to cycle through all your languages.

If none of these options work, contact us.