Microsoft AC power cord recall for original Surface Pro, Surface Pro 2, and certain Surface Pro 3 devices

Applies to: Surface

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Microsoft AC power cord recall for original Surface Pro, Surface Pro 2, and certain Surface Pro 3 devices.

Get details and answers to common questions about the Microsoft Surface Pro AC power cord recall. Learn how to order a free replacement part if your Surface Pro power cord is affected.

 

Order a replacement power cord

If your Surface Pro power cord is affected by the recall, the fastest way to get a replacement is to order online. Go to AC Power Cord, sign in with your Microsoft account, and then follow the steps to complete the process.

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    Surface for business

    Surface for Business customers who are placing bulk orders should contact us. There will be no charges for replacement AC cords for your eligible Surface devices.

     

    Parts eligible for replacement

    This recall applies to:

    • AC power cords for original Microsoft Surface Pro, Microsoft Surface Pro 2, and Microsoft Surface Pro 3 devices sold before March 15, 2015.

    This recall DOES NOT apply to:

    • AC power cords for Microsoft Surface RT, Microsoft Surface 2, Microsoft Surface 3, Microsoft Surface Pro 3 devices sold after March 15, 2015, Microsoft Surface Pro 4, and Microsoft Surface Book.
    • Power supplies with DC power cord for all devices.
    • AC power cords and power supplies for the docking stations for original Microsoft Surface Pro, Microsoft Surface Pro 2, Microsoft Surface Pro 3, and Microsoft Surface 3.

     

    Definitions

    AC power cord

    The removable cord that connects the power supply to an electrical outlet.

    Power supply

    The power “brick” with a permanently attached DC cord that plugs into the charging port on Surface plus the removable AC power cord.

    Surface Pro power cord
    AC power cord
    Surface Pro power supply with an attached power cord
    Power supply

     

    Frequently asked questions