FIX: Error when you export an SSRS report on an iOS device in SQL Server 2016 or 2017

Applies to: SQL Server 2016 Service Pack 1SQL Server 2017 Developer on WindowsSQL Server 2017 Enterprise on Windows


Consider the following scenario.

  • You use Microsoft SQL Server 2016 or 2017 Reporting Services (SSRS).
  • You open an SSRS report in a browser on an iOS device, such as an iPad.
  • You click the Export icon at the top of the report, and then click Excel on the menu.

In this scenario, you may receive an error message, and the exported file is not rendered.

Note This problem also occurs when you try to export the report as a Word document.


The fix for this problem is included in the following cumulative updates for SQL Server:

Cumulative Update 1 for SQL Server 2017

Cumulative Update 5 for SQL Server 2016 Service Pack 1


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


Learn about the terminology Microsoft uses to describe software updates.