As of October 2, 2017, we’re excited to announce that we’re partnering with Spotify to bring the world’s largest music streaming service to you. We know that access to the best streaming experience, the largest catalog of music, and a variety of subscriptions are on the top of your list. Now you can move your curated playlists and collection from Groove directly into Spotify. Groove Music Pass users eligible under Spotify’s terms will also be able to receive 60 free days of Spotify Premium (see below for eligibility details).
After December 31, 2017, the Groove Music Pass streaming service will be discontinued. Before then, you’ll be able to use your Groove Music Pass through the end of your subscription. If your Pass subscription goes beyond December 31, 2017, we will give you a prorated refund or a Microsoft gift card (see details below). We’ll continue to update the Groove Music app so you can play and manage the music you’ve purchased and downloaded to your PC or uploaded to OneDrive or another cloud storage service. But the app will no longer stream or play Groove Music Pass content after December 31, 2017.
What’s happening to the Groove Music Pass?
As of December 31, 2017, the Groove Music Pass streaming service will be discontinued and will no longer be available. The built-in Groove Music app will continue to play all the music you’ve purchased and downloaded or uploaded to OneDrive, but will no longer stream or play any Groove Music Pass content.
What's happening to the Groove Music app?
We’ll continue to update the Groove Music app so you can play your purchased music, including the tracks you’ve uploaded to OneDrive. On December 31, 2017, the option to stream, purchase, and download music from Groove Music will be discontinued. After December 31, 2017, you’ll still be able to listen to your purchased music if it has been downloaded.
What is Groove Music Pass content?
Groove Music Pass content is music and music videos that can be streamed or downloaded during your Groove Music Pass subscription. The Music Pass provided you with a streaming service of songs you didn’t need to own locally to play, as well as editorial playlist recommendations and the ability to create your own playlists.
I pre-paid for an annual Groove Music Pass. What are my options?
Your recurring annual Groove Music Pass will continue through December 31, 2017. If your Pass subscription extends beyond December 31, 2017, then by February 1, 2018, Microsoft will give you a prorated refund from December 31, 2017 onwards (if we are able to issue a refund to your credit card/payment instrument on file). If we are unable to refund your payment instrument on file, Microsoft will provide 120% of that prorated amount in a Microsoft gift card in your Microsoft account to spend at the Microsoft Store.
If you cancel your annual Groove Music Pass subscription before December 31, 2017, then:
- If you cancelled your subscription within 30 days of the start of your subscription, we’ll give you a full refund if we have your credit card/payment instrument information and it supports refunds. If we can’t refund your payment instrument on file, we’ll provide 120% of that amount in Microsoft gift card value.
- If you cancelled your subscription after 30 days from the start of your subscription, we’ll give you a prorated refund (if we can issue a refund to your credit card/payment instrument on file). If we can’t refund your payment instrument on file, Microsoft will provide 120% of that prorated amount in Store credit.
- To cancel your Groove Music Pass online, please go to account.microsoft.com/services.
- If you run into problems with cancelling, please contact customer support.
I'm a monthly Groove Music Pass subscriber. What are my options?
You can continue your subscription through December 31, 2017. If your subscription extends beyond December 31, 2017, then by February 1, 2018, Microsoft will provide you with a prorated refund from December 31, 2017 onwards (if we can issue a refund to your credit card/payment instrument on file). If your payment instrument on file does not support refunds, Microsoft will provide 120% of that prorated amount in a Microsoft gift card. You can also turn off auto-renew for your monthly Groove Music Pass subscription at any time. If you do, your subscription will finish at the end of your billing cycle.
I bought a Groove Music Pass and haven’t redeemed it. What are my options?
As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. If you haven’t redeemed your pass yet and want to get your credit, contact customer support.
I’m a Groove Music Pass subscriber. Will my subscription automatically transfer to Spotify?
No. You will continue to have access to your Groove Music Pass during your subscription until December 31, 2017. For more details, please see the discussion above.
I got my Groove Music Pass as part of a promotional offer, am I eligible for a refund?
If you got your Groove Music Pass for free, and it didn’t come as part of another Microsoft purchase, you don’t qualify for a refund. If you got your Groove Music Pass when you bought another Microsoft product (for example, you got three months of Groove Music Pass free when you bought an Xbox), you might be entitled to a refund and should contact customer support.
After December 31, 2017, will I still be able to play music I’ve downloaded with Music Pass?
No. All Groove Music Pass content will be unplayable, including streaming music, downloaded tracks, and music videos.
After December 31, 2017, will I still be able to play music I’ve purchased from the Windows Store?
Yes, if you’ve downloaded your purchased music to your devices before December 31, 2017, you’ll be able to play it through the Groove app. After December 31, 2017, music won’t be available for purchase or download in the Windows Store or for streaming in Groove.
Does this mean I should download and back up all my purchased music?
Yes. Music will not be available for purchase or download after December 31, 2017. So, before December 31, 2017, download any tracks you’ve purchased to your devices to make sure you still have access to your music. If you want to have the songs available on your other devices, you can do that by uploading your purchased music to OneDrive or another cloud storage service. If you don’t use OneDrive or another cloud storage service, you can also transfer your purchased music from one of your devices to another device for your own personal, non-commercial use.
How do I download the music I’ve purchased?
Open Groove, go to your music collection and select the Purchased filter. Right-click or press and hold on your music files and select download from the menu. The process may be slightly different depending on the device and operating system.
Will I still be able to play my local music files?
Yes. Local files on your devices will still be playable in the built-in Groove Music app.
Will I still be able to play music from OneDrive?
Yes. Music you own that’s uploaded to your OneDrive music folder can still be streamed and downloaded on your devices with the Groove Music app.
I’m not a Groove Music Pass subscriber. How does this affect me?
Nothing will change for you. You can continue to play your local, OneDrive, or purchased content that you have downloaded to your devices through the built-in Groove Music app. If you want access to tens of millions of streaming songs at no cost, you can try Spotify anytime with Spotify’s free offering.
How do I move my music to Spotify?
By mid-October, an update to the Groove Music app will be available for Windows 10 and Xbox One devices. Once the app is updated, Groove Music Pass subscribers will be able to move existing music collections and playlists to Spotify with just a few clicks. Groove Music Pass content will be available to move to Spotify until at least January 31, 2018.
What happens to my music after I move it to Spotify?
All the music that has a match in Spotify’s catalog will appear in your Spotify library and playlists. All your purchased or uploaded non-Groove Music Pass music will remain untouched in the built-in Groove Music app. Groove Music Pass content will continue to be playable until December 31, 2017. Music you own and that is stored locally on your hard drive or on OneDrive or other cloud storage device will be untouched and will continue to be playable through the built-in Groove Music app.
When moving my music to Spotify, I was asked to give Groove access to some information. What are you asking for and why?
To effectively move your music to Spotify, there are five pieces of information we need temporary access to. After moving your music to Spotify, all the data we access from Spotify is deleted.
- "Access your subscription details" gives Groove access to your region so we can add the correct songs to your Spotify library, since song availability differs from region to region.
- "Access your saved tracks and albums" lets Groove see what’s currently in your Spotify library so we don’t add duplicate tracks or more tracks than the library can hold.
- "Manage your saved tracks and albums" lets Groove add tracks from your Groove collection to your Spotify library.
- "Access your private playlists" lets Groove see what tracks you already have in playlists in Spotify so we don’t add duplicates.
- "Manage your private playlists" lets Groove create and add songs to playlists in Spotify to replicate the playlists you created in Groove.
I can’t find all my music from Groove after moving my collection to Spotify. What happened to it?
We did our best to preserve your collection and playlists when moving, but there may have been some cases where we couldn’t find a matching song in Spotify’s collection. If you used a Windows 10 PC to move your music, we stored a list of the songs we were unable to move in a file on your computer named GrooveMigration.txt. The file is in your music library folder, which for most people is found at C:\users\[username]\Music\. Music you own and that is stored on your hard drive, OneDrive or another cloud storage device can still be played with the built-in Groove Music app.
Will playlists I’ve followed be moved to Spotify?
No. Playlists you create will move to Spotify, but editorial playlists from the Groove Explore page won’t. If you’ve followed any editorial playlists and don’t want to lose them, create a new playlist with those songs. Once the songs are added to a personal playlist they can be moved to Spotify.
I’m on a Windows 10 PC and can’t find a way to move my music. Where do I find instructions?
If you’re not seeing a notification to start moving your music, check that you meet these requirements:
You’ll need to be on the latest version of the Groove Music app. An updated version of the Groove Music app will be available by mid-October. Find out what version you’re on by selecting About in Groove’s Settings page. Check for a series of numbers that starts with 10.17083.----.-. If the five-digit number after the first decimal is not 17083 or higher, check the Windows Store for updates to the Groove app.
- You’ll need to be on a recent version of Windows 10 to update the Groove app. If you aren’t on the Anniversary Update or newer, get it here.
- You’ll need to have previously had a Groove Music Pass trial or subscription.
If you meet these requirements and aren’t seeing the notification to move your music, go to Settings in Groove and select “Move my music to Spotify”.
As a part of my Groove Music Pass subscription, I have additional OneDrive storage. What will happen to that?
If OneDrive storage is included in your Groove Music Pass subscription, your storage will be reduced to OneDrive’s standard free tier plan on December 31, 2017, unless you are contacted by Microsoft.
What are you going to do about the Groove Music Pass customers who are over their OneDrive free storage plan limit?
Microsoft will follow up directly with the small number of Groove Music Pass customers in this situation and provide options to take care of their needs.
Does Spotify stream from OneDrive?
No. Spotify doesn’t stream music from OneDrive. Music you upload to your OneDrive music folder can still be streamed and downloaded on your devices with the built-in Groove Music app.
I just signed up for Spotify. How do I receive 60 days of Spotify Premium for free?
By default, all Spotify users start with a Spotify Free account. If you’re a current Groove Music Pass subscriber eligible under Spotify’s terms and move your music to Spotify before January 31, 2018, you’ll receive 60 days of Spotify Premium for free. Spotify will check if you’re eligible for the free 60 days of Spotify Premium.
This offer can only be used once. So, if you’ve already subscribed to Spotify Premium or Unlimited or you’ve taken a trial offer before, you aren’t eligible for this Spotify offer. Prepaid cards or Spotify gift cards can’t be used as a valid payment for this offer. To see the full terms and conditions of Spotify’s 60-day offer, click here.
I already redeemed a different free Spotify Premium offer. Can I combine that with the 60-day Premium offer for Music Pass subscribers?
No. You can only sign up for a free Premium offer once in Spotify, so if you already subscribe to Spotify Premium or Spotify Unlimited or you’ve redeemed a free trial offer, you’re ineligible for this offer. Prepaid cards or Spotify gift cards can’t be used as payment for this offer.
I use Groove on my mobile device. How can I move my music to Spotify?
You can move your music to Spotify on an up-to-date Windows 10 or Xbox One device. When you open Groove, a message will pop up inviting you to move your music to Spotify. Select it and follow the steps to start the process of moving your music. Once that is complete, you will be able to listen to your music on Spotify on your mobile device.
What’s happening to Groove Music on iOS and Android?
You can still listen to music you’ve purchased and downloaded or stored on OneDrive using the Groove Music iOS and Android apps. But you won’t be able to stream music with Groove Music Pass.
What if I mostly use Groove Music on an older device, like Xbox 360 or a Windows 8 or 8.1 PC, and I want to move my music to Spotify?
You’ll need a Windows 10 or Xbox One device to move your Groove Music Pass playlist and music collection. Once that is complete, you’ll be able to listen to your music on Spotify on any Spotify supported device.
What other music streaming apps are available for Windows?
Depending on your region, there are many other streaming music apps in the Microsoft Store, including Pandora, iHeartRadio, Deezer, TuneIn Radio, and SiriusXM.
Article ID: 4046109 - Last Review: Oct 13, 2017 - Revision: 13