Skype for Business 2016 crashes when you receive a video call Content provided by Microsoft Applies to: Skype for Business 2016 Select Product Version All Products This issue is caused by some problems in the Intel driver. Resolution To fix this issue, install the March 6, 2018, update (KB4011725) for Skype for Business 2016. Last Updated: Mar 6, 2018 Did this solve your problem? Yes No Tell us what we can do to improve the article Submit Thanks! Your feedback will help us improve the support experience.