USB devices may stop working after installing the February 13, 2018 update (KB4074588)

Applies to: Windows 10

Symptoms


After installing the February 13, 2018 security update, KB4074588 (OS Build 16299.248), some USB devices and onboard devices, such as a built-in laptop camera, keyboard or mouse, may stop working for some users.

Cause


This issue occurs in the unlikely event, due to a race condition, that the Windows Update servicing stack incorrectly skips installing the newer version of some critical drivers in the cumulative update and uninstalls the currently active drivers during maintenance.

Resolution


Method 1: Restoring your system when a working input device and network connection are available

This issue is resolved by installing update KB4090913.  If you have a network connection and a working input device, such as a touchscreen, wireless mouse, or a wireless or PS keyboard, install the update to restore your USB functionality:

  1. Select the Start button, and then go to Settings > Update & security > Windows Update, select Check for updates.
  2. Install KB4090913
  3. Restart Windows.

 

Method 2: Restoring your system without a working input device or a network connection

If a working keyboard, mouse, or touchscreen are not available, your keyboard and mouse should work within the Window 10 Recovery Environment, which you can use to restore your system.

  1. Start the Windows 10 Recovery Environment.

If you restart the system before Windows finishes loading the desktop three times in a row, Windows should automatically start the Windows 10 Recovery Environment.

If Windows will not automatically boot to the recovery screen, you can also use installation media to enter the Windows 10 Recovery Environment:

 

  1. Use the Command Prompt to uninstall the update:

  • At the recovery screen, select Troubleshoot, then Advanced Options, and then Command Prompt. You may be asked to enter a BitLocker Recovery Key or username/password.  If prompted for a username/password, you must enter a local administrator account.
  • In the Command Prompt window, type the command listed below for your version of Windows and press ENTER.

For 32-bit versions of Windows:

dism.exe /image:c:\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~x86~~16299.248.1.17

For 64-bit versions of Windows:

dism.exe /image:c:\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17

Note: If Windows is not stored on the C: drive, replace the C: in the above commands with the appropriate drive letter.

  1. Close the Command Prompt and click Continue to exit the Recovery Environment.
  2. Restart to enter Windows.  Important:  To ensure that your system has the latest security updates, reinstall updates as soon as possible.  Select the Start button, and then go to Settings > Update & security > Windows Update, select Check for updates and install the latest updates.