Service Update 18 for Microsoft Dynamics 365 9.1.0


INTRODUCTION


Service Update 18 for Microsoft Dynamics CRM Online 9.1.0 is now available. This article describes the hotfixes and updates that are included in Service Update 18.

Please note that our naming conventions have changed to clarify the link between the version number and service update.  For example, Service Update 18 will correspond to version number 18XX.  Occasionally a Service Update will be canceled and all the associated fixes will be rolled into the next Service Update, thus Service Update numbers will not always increase incrementally.

As this release is deployed globally, we will continue to add fixes and the version number may change.  Check this article regularly as we continue to document fixes added to this release.

MORE INFORMATION


Update package Version number
Service Update 18 for Microsoft Dynamics CRM Online 9.1.0 9.1.0.1873


To determine whether your organization had this update applied, check your Microsoft Dynamics CRM Online version number. Click the gear icon in the upper-right corner, and then click About.

Service Update 18 resolves the following issues:

 

Unexpected Behavior

The following list details issues whose resolutions correct actions performed in Dynamics that do not work as intended.

  • After failing a validation check, outgoing emails were sent anyway.
  • The App for Outlook sometimes displayed the wrong set of entities when Set Regarding was selected and the user began to type a record name.

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.

  • Records menu options were not functioning.
  • A ribbon command could not be deleted, resulting in failed database updates.
  • Database update actions failed when MARC was enabled in the connection string.
  • Hyperlinks not set to open in a new browser tab or window would not open when leading to non-sanatized content.
  • Searches in UI only returned results in the New Zealand time format when the query was in US format.
  • The Dynamics 365 category was not appearing in Outlook or OWA.
  • Many entity records could not be created or edited in the classic Web UI.
  • The custom icon displayed in custom entities appeared either too large or was invisible.
  • Duplicate appointments were created in Dynamics and Exchange when using a particular orgdborg setting.
  • For the inline editable grid of opportunity products, changing multiple attributes in quick succession resulted in an intermittent loss of edited data when autosave was enabled.
  • Some forms did not display properly when the column span value was set higher than 1.
  • Cases could not be created from related entity subgrids.
  • The Queue Item Details button was not visible in the Command bar.
  • The option to opt out of an April preview was not displayed.
  • The wrong URI was generated when the organization's name matched the beginning of its webresource's name.
  • The "+New" button was visible on the user dashboard to users who lacked an appropriate security role to see it.
  • Two particular security roles could not be assigned to users who were not part of root BU.
  • The "+ New Task" button was not functioning in Outlook via Dynamics 365 for Outlook.
  • X-axis/Y-axis labels were not displayed correctly for histogram charts and bar charts.
  • The Email column in a marketing list appeared empty after changing the system view.

Error Messages, Exceptions, and Failures 

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.

  • An error occurred when importing solutions using PowerShell.
  • An error occurred when attempting to delete account records.
  • A script error occurred after attaching a file to an email.
  • An error occurred when adding a queue item to a newly created custom field when an entity form referred to the queue item.
  • An error occurred when selecting the CanvasApps entity in the Advanced Find UI.
  • An error occurred when attempting to access Unified Interface App on an iPhone.
  • An error occurred when selecting the "+" icon on the subgrids.
  • An error occurred when adding a queue item to a newly created custom field when an entity form referred to the queue item.
  • An error occurred when attempting to send emails containing attachments.
  • An error occurred when attempting to uninstall custom solutions.
  • Emails entered a track failed state when they were tracked by multiple users.

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