Summary
We have fixed an issue in which Skype for Business client doesn't display the "accepted by" information for a Call Queue call that's picked up by one of the call agents.
Resolution
Important
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.
To enable this fix, install the Skype for Business Click-To-Run (C2R) Version 1903 (Build 11425.20202) or a later version.
After you apply the update,create a Group Policy to set the following registry key on clients:
Subkey: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Lync
Value: EnableCallQueueNotifyMsAcceptedByOnByeMessage
DWORD data: 1
Alternatively, you can enable this fix by creating a custom policy entry and adding it to the client policy, as follows:
$x = New-CsClientPolicyEntry -Name "EnableCallQueueNotifyMsAcceptedByOnByeMessage" -Value "true"
Set-CsClientPolicy -Identity "<ClientPolicyName>" -PolicyEntry @{Add=$x}
