SyncFolderItems contains duplicated ReadFlagChange items in Exchange Server 2019 and 2016

Applies to: Exchange Server 2019Exchange Server 2016

Symptoms


Duplicated ReadFlagChange items are returned in a SyncFolderItems operation response in Microsoft Exchange Server 2019 and Exchange Server 2016.

Cause


The SavedReads and the Reads downloaded in current session are both processed again. It leads to duplicated items in the response from the server.

Resolution


To fix this issue, install one of the following updates:
For Exchange Server 2019, install the Cumulative Update 2 for Exchange Server 2019 or a later cumulative update for Exchange Server 2019.
For Exchange Server 2016, install the Cumulative Update 13 for Exchange Server 2016 or a later cumulative update for Exchange Server 2016.

References


Learn about the terminology that Microsoft uses to describe software updates.