- Start Internet Explorer.
- On the Tools menu, click Manage Add-ons.
- Confirm the Windows Genuine Advantage Validation Tool add-on is displayed and is enabled.
- If disabled, select the appropriate add-on and click Enable, then click OK.
- Go to the Windows Update web site again to ensure that the validation process completes successfully.
If the validation process still fails after the add-on is enabled, or if you do not have the Windows Genuine Advantage Validation Tool add-on installed, go to the Windows Genuine Advantage web site, and run the following validation process.
- Go to the Windows Genuine Advantage web site.
- Perform the validation check by clicking "Validate Now" on the "How to Tell" web site.
- When the validation process is completed, you will receive message stating "Validation Complete". After this is complete, ensure that you can access the WGA resource web site including the Windows Update section.