- You have many external trusts and many simultaneous logon requests.
- These logon requests do not specify the domain name.
To resolve this problem, apply the latest service pack for Windows Server 2003 or the following hotfix. Then, enable the NeverPing setting.
Important This setting may cause unwanted side effects if you have clients that do not specify domain names in the logon requests. These clients may include Microsoft Windows 98 clients and Outlook Web Access. These clients work correctly if the user accounts that the logon requests use are in the Windows Server 2003 domain or in the global catalog. Problems occur only if a user account is in an external domain.
To enable the NeverPing setting, follow these steps:
- Click Start, click Run, type Regedit, and then click OK.
- Locate the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Netlogon\Parameters
- Right-click this subkey, point to New, and then click DWORD Value.
- Type NeverPing as the registry entry name, and then press ENTER.
- Double-click NeverPing, type 1 in the Value data text box, and then click OK.
- Exit Registry Editor.
Service pack informationTo resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
|File name||File version||File size||Date||Time||Platform|
Windows Server 2003, Itanium-based versions
|File name||File version||File size||Date||Time||Platform||Service branch|
This concern can be identified in Netlogon service debug logs on the domain controllers by looking for SamLogon entries which display "<nulll>\username". Simply searching the logs for "<null>\" will reveal if the issue is occuring at all.
This concern can worsen legacy authentication performance bottlenecks. For more information on that refer to the Knowledge Base article:
975363You are intermittently prompted for credentials or experience time-outs when you connect to Authenticated Services
For more information about a similar problem in Microsoft Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:
2688798 How to do performance tuning for NTLM authentication by using the MaxConcurrentApi setting