- You are running a Windows XP Service Pack 3 (SP3), Windows Vista Service Pack 1 (SP1) or a Windows 7 based computer
- You use a user name that includes a double-byte character set (DBCS) character.
Fix it for me
To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
- The Fix it solution will not work if your account is not an administrator account.
- This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
- If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
Then, go to the "Did this fix the problem?" section.
Let me fix it myselfTo resolve this problem, follow these steps:
- Click Start, right-click Computer, and then click Properties.
- In the Computer name, domain, and workgroup settings area, click Change settings.
If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
- Click Change Settings and then selct the Advanced tab. Click on the Environment variables button
- In the User variables area, click TEMP, and then click Edit.
- In the Variable value box, type C:\Temp, and then click OK two times.
- Click Apply, and then click OK.
- Follow steps 4 through 6 for the TMP environment variable as well.
- Confirm that C:\Temp folder exists, if not create one.
- Restart the computer.
- Attempt to install the application again.
Did this fix the problem?
- Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
- We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email.
Article ID: 952211 - Last Review: Dec 1, 2011 - Revision: 1