Error message when you synchronize multiple contact records in Microsoft Dynamics NAV 5.0 to Microsoft Office Outlook: "Access to path EntryIdStorage was denied"

Applies to: Microsoft Dynamics NAV 5.0

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION THAT IS CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED TO SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

Symptoms


When you use the Microsoft Dynamics NAV Outlook add-in to synchronize multiple contact records in Microsoft Dynamics NAV 5.0 to Microsoft Office Outlook, you receive the following error message:
Access to path EntryIdStorage was denied.

Cause


This problem occurs because a file stream is not closed or disposed of after use when Microsoft Dynamics NAV is reading data from the IsolatedStorage class.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.


How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.


Prerequisites

You must have Microsoft Dynamics NAV 5.0 Service Pack 1 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

File information

The English - United States version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
0x0409.iniNot Applicable6,18708-Mar-200705:16Not Applicable
Instmsiw.exe6.0.2448.01,822,52028-Nov-200400:53x86
Microsoft dynamics nav 5.0 sp1 outlook add-in en-us.msiNot Applicable3,984,89617-Nov-200923:41Not Applicable
Microsoft dynamics nav 5.0 sp1 outlook add-in en-us.pdfNot Applicable74704-Nov-200920:34Not Applicable
Setup en-us.exe14.0.0.162433,47217-Nov-200923:41x86
Setup.iniNot Applicable2,94404-Nov-200920:34Not Applicable
Extensibility.dll7.0.9466.010,57608-Oct-200919:44x86
Microsoft.dynamics.nav.olsync.common.dll5.0.29763.046,97608-Oct-200919:44x86
Microsoft.dynamics.nav.olsync.mui.dll1.0.0.034,68008-Oct-200919:44x86
Microsoft.dynamics.nav.olsync.olsyncsupplier.dll5.0.29763.059,28008-Oct-200919:44x86
Microsoft.navision.cfront.cfrontdotnet.dll5.0.29763.0182,14408-Oct-200919:44x86
Install.exe8.0.50727.42609,47212-Apr-200703:00x86
Install.iniNot Applicable4,58512-Apr-200703:00Not Applicable
Install.res.1025.dll8.0.50727.4286,88017-Nov-200923:41x86
Install.res.1028.dll8.0.50727.4286,88017-Nov-200923:41x86
Install.res.1029.dll8.0.50727.4288,92817-Nov-200923:41x86
Install.res.1030.dll8.0.50727.4287,90417-Nov-200923:41x86
Install.res.1031.dll8.0.50727.4291,48817-Nov-200923:41x86
Install.res.1032.dll8.0.50727.4293,53617-Nov-200923:41x86
Install.res.1033.dll8.0.50727.4286,88017-Nov-200923:41x86
Install.res.1035.dll8.0.50727.4287,39217-Nov-200923:41x86
Install.res.1036.dll8.0.50727.4292,00017-Nov-200923:41x86
Install.res.1037.dll8.0.50727.4286,88017-Nov-200923:41x86
Install.res.1038.dll8.0.50727.4289,95217-Nov-200923:41x86
Install.res.1040.dll8.0.50727.4290,46417-Nov-200923:41x86
Install.res.1041.dll8.0.50727.4286,88017-Nov-200923:41x86
Install.res.1042.dll8.0.50727.4286,88017-Nov-200923:41x86
Install.res.1043.dll8.0.50727.4289,44017-Nov-200923:41x86
Install.res.1044.dll8.0.50727.4287,90417-Nov-200923:41x86
Install.res.1045.dll8.0.50727.4289,44017-Nov-200923:41x86
Install.res.1046.dll8.0.50727.4288,41617-Nov-200923:41x86
Install.res.1049.dll8.0.50727.4288,41617-Nov-200923:41x86
Install.res.1053.dll8.0.50727.4287,90417-Nov-200923:41x86
Install.res.1055.dll8.0.50727.4286,88017-Nov-200923:41x86
Install.res.2052.dll8.0.50727.4286,88017-Nov-200923:41x86
Install.res.2070.dll8.0.50727.4290,46417-Nov-200923:41x86
Install.res.3076.dll8.0.50727.4286,88017-Nov-200923:41x86
Install.res.3082.dll8.0.50727.4291,48817-Nov-200923:41x86
Netfx.bmpNot Applicable5,68612-Apr-200703:00Not Applicable
Netfx.msiNot Applicable24,863,74412-Apr-200703:01Not Applicable
Unicows.dll1.0.4018.0245,40812-Apr-200703:01x86
Dbm.dll5.0.29763.0440,12008-Oct-200919:44x86
Fin.etxNot Applicable174,30107-Sep-200919:36Not Applicable
Fin.flfNot Applicable5,54907-Apr-200801:08Not Applicable
Fin.stxNot Applicable212,16207-Sep-200919:36Not Applicable
Microsoft.dynamics.nav.olsync.common.tlbNot Applicable7,48407-Sep-200923:41Not Applicable
Microsoft.dynamics.nav.olsync.olsyncsupplier.tlbNot Applicable5,82007-Sep-200923:41Not Applicable
Nc_netb.dll5.0.29763.0108,35208-Oct-200919:44x86
Nc_tcp.dll5.0.29763.0108,35208-Oct-200919:44x86
Nc_tcps.dll5.0.29763.0153,40808-Oct-200919:44x86
Ndbcs.dll5.0.29763.01,288,00008-Oct-200919:44x86
Slave.exe5.0.29763.0157,50408-Oct-200919:44x86
Cfront.dll5.0.29763.01,296,19208-Oct-200919:44x86
Cfrontsql.dll5.0.29763.01,398,60008-Oct-200919:44x86
Fin.etxNot Applicable174,30107-Sep-200919:36Not Applicable
Fin.stxNot Applicable212,16207-Sep-200919:36Not Applicable
Mapihelper.dll5.0.29763.078,15208-Oct-200919:44x86
Microsoft.dynamics.nav.olsync.navsyncaddin.dll5.0.29763.0759,68808-Oct-200919:44x86
Microsoft.navision.cfront.cfrontdotnet.dll5.0.29763.0182,14408-Oct-200919:44x86
Office.dll2.2.0.0202,56008-Oct-200919:44x86
Outlook.exe.configNot Applicable4,49207-Apr-200801:06Not Applicable
Outlookproxy.dll9.1.0.0395,08808-Oct-200919:44x86
Microsoft.dynamics.nav.olsync.navsyncaddin.resources.dll5.0.29763.051,12011-Sep-200900:07x86
Atl80.dll8.0.50727.405397,28011-Jul-200903:41x86
Mfc80.dll8.0.50727.40531,105,92011-Jul-200904:46x86
Mfc80u.dll8.0.50727.40531,093,12011-Jul-200904:46x86
Mfcm80.dll8.0.50727.405369,63211-Jul-200909:19x86
Mfcm80u.dll8.0.50727.405357,85611-Jul-200909:07x86
Msvcm80.dll8.0.50727.4053479,23211-Jul-200909:08x86
Msvcp80.dll8.0.50727.4053554,83211-Jul-200909:09x86
Msvcr80.dll8.0.50727.4053632,65611-Jul-200909:12x86
Atl80.dll8.0.50727.4053114,68811-Jul-200903:40x86
Atl80.dll8.0.50727.405397,28011-Jul-200903:41x86
Mfc80.dll8.0.50727.40531,105,92011-Jul-200904:46x86
Mfc80u.dll8.0.50727.40531,093,12011-Jul-200904:46x86
Mfcm80.dll8.0.50727.405369,63211-Jul-200909:19x86
Mfcm80u.dll8.0.50727.405357,85611-Jul-200909:07x86
Atl80.dll8.0.50727.405397,28011-Jul-200903:41x86
X86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_473666fd.manifestNot Applicable46611-Jul-200903:41Not Applicable
Mfc80.dll8.0.50727.40531,105,92011-Jul-200904:46x86
Mfc80u.dll8.0.50727.40531,093,12011-Jul-200904:46x86
Mfcm80.dll8.0.50727.405369,63211-Jul-200909:19x86
Mfcm80u.dll8.0.50727.405357,85611-Jul-200909:07x86
X86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_b77cec8e.manifestNot Applicable2,37211-Jul-200909:50Not Applicable
Msvcm80.dll8.0.50727.4053479,23211-Jul-200909:08x86
Msvcp80.dll8.0.50727.4053554,83211-Jul-200909:09x86
Msvcr80.dll8.0.50727.4053632,65611-Jul-200909:12x86
Msvcm80.dll8.0.50727.4053479,23211-Jul-200909:08x86
Msvcp80.dll8.0.50727.4053554,83211-Jul-200909:09x86
Msvcr80.dll8.0.50727.4053632,65611-Jul-200909:12x86
X86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_e6967989.manifestNot Applicable1,87011-Jul-200909:50Not Applicable
8.0.50727.4053.policyNot Applicable80411-Jul-200903:41Not Applicable
X86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_473666fd.manifestNot Applicable46611-Jul-200903:41Not Applicable
X86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_e6967989.manifestNot Applicable1,87011-Jul-200909:50Not Applicable
X86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_b77cec8e.manifestNot Applicable2,37211-Jul-200909:50Not Applicable
8.0.50727.4053.policyNot Applicable80411-Jul-200903:41Not Applicable
8.0.50727.4053.policyNot Applicable80411-Jul-200904:46Not Applicable
8.0.50727.4053.policyNot Applicable80411-Jul-200903:40Not Applicable
8.0.50727.4053.policyNot Applicable80411-Jul-200904:46Not Applicable
8.0.50727.4053.policyNot Applicable80411-Jul-200903:40Not Applicable

Status


Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, THE RELIABILITY OR THE ACCURACY OF THE INFORMATION THAT IS CONTAINED IN THE DOCUMENTS AND THE RELATED GRAPHICS PUBLISHED ON THIS WEB SITE (THE “MATERIALS”) FOR ANY PURPOSE.

THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON-INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.