You are currently offline, waiting for your internet to reconnect

WD2000: Why You Are Unable to Recover a Lost Document

This article was previously published under Q212273
This article has been archived. It is offered "as is" and will no longer be updated.
Word may be unable to automatically recover your document after Word shutsdown unexpectedly.
This problem may occur when any of the following conditions are true:

  • An AutoRecover file has not been created yet.
    By default, an AutoRecover file is not saved until 10 minutes after you start work on it. After 10 minutes, the AutoRecover file is created. If a failure shuts down Word prematurely, Word uses the AutoRecover file to recover the document.


  • An AutoRecover file is deleted after the document has been saved.
    A new AutoRecover file is not created until after the next AutoRecover duration (by default: 10 minutes after you start working on the document).


  • The document is closed and changes are not saved.
    After a document has been closed, the AutoRecover file is deleted. There is no way to recover the document after the file is closed and changes are not saved.
To change the AutoRecover Save duration, follow these steps:

  1. On the Tools menu, click Options, and then click the Save tab.
  2. In the Save AutoRecover info every list box, change the number to the time interval that you want, and then click OK.
NOTE: AutoRecover is not a substitute for saving your document. When youuse AutoRecover, Word creates a temporary file to recover your document ifWord shuts down unexpectedly. You must still save your document in order toretain your changes.
For additional information, please see the following article in theMicrosoft Knowledge Base:
212274 WD2000: How to Recover Text from Any File
crashed hung locked corrupt frozen tshoot vba

Article ID: 212273 - Last Review: 12/05/2015 11:56:09 - Revision: 1.0

Microsoft Word 2000 Standard Edition

  • kbnosurvey kbarchive kbprb kbfaq KB212273