Article ID: 2212044 - View products that this article applies to.
NoticeImportant This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
When you uninstall one of the following programs and then right-click a webpage in Internet Explorer, a shortcut menu that has a Send to OneNote command appears:
Then, if you click Send to OneNote, nothing happens.
This problem occurs because the Send to OneNote command data remains in the registry after you uninstall OneNote 2010 or OneNote 2013 or remove and then reinstall OneNote 2010 or OneNote 2013.
To work around this issue, use one of the following methods.
Method 1Remove OneNote 2010, OneNote 2013, Office 2010, or Office 2013, and then reinstall it in its original location.
Method 2Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require you to reinstall the operating system. Microsoft cannot guarantee that these problems can be resolved. Modify the registry at your own risk.
Edit the registry to remove the command from the Internet Explorer shortcut menu or to direct the command on the Internet Explorer shortcut menu to the current location of OneNote. To do this, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
If you experience an issue with the Send to OneNote item on the Internet Explorer shortcut menu but your situation does not match the situation that is mentioned in the "Symptoms" section, you may be able to resolve the issue by following the steps in the following Microsoft Knowledge Base article:
(http://support.microsoft.com/kb/3033807)"The service cannot be started" error message when you click "Send to OneNote" in Internet Explorer
Article ID: 2212044 - Last Review: March 26, 2015 - Revision: 6.0