When you try to install Microsoft Dynamics CRM 4.0 on a computer that is running Windows Server 2008, you receive the following error message:
Error| System.Exception: Action Microsoft.Crm.Setup.Server.ConfigureAspNetAccountAction failed. ---> System.ComponentModel.Win32Exception: The group name could not be found.
A setup update is available from Microsoft. When you install Microsoft Dynamics CRM 4.0, or when you upgrade to Microsoft Dynamics CRM 4.0, you can check for setup updates. If you select the option to check for setup updates, the application downloads any new setup updates and applies them to the installation while the setup process is running.
You can use the Update Installation Files option during setup of Microsoft Dynamics CRM 4.0 to obtain this fix. For more information about how to use the Update Installation Files option or how to manually download the setup update, click the following article number to view the article in the Microsoft Knowledge Base:
948917 How to obtain the setup updates for Microsoft Dynamics CRM 4.0
No prerequisites are required to apply this setup update.