After upgrading Exchange Server 2007 to Service Pack 2, Blackberry Internet Service (BIS) devices cannot receive email. These devices can send and synchronize Calendar, Contacts, Tasks and other personal information management (PIM) items, but cannot receive emails. No errors occur in Exchange Server for the Exchange Web Services or the Blackberry environment.
However, upon examination, you find the following:
To verify the Performance Counters, examine the data in the Counter value, found in the registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\Current Version\Perflib\009
When viewing the Counter value in Regedit, in the Explorer view, the text in the Data column of a normal entry should appears as follows:
1 1847 2 System 4 Memory 6 % Processor Time...
When corrupted, you will typically see a large amount of white space on the line and in an export of the key. The value may even be blank.
Microsoft Exchange Server 2007 Service Pack 2 introduces a dependency that requires reading the value of a performance counter. If the performance counters are corrupted, this dependency will cause a GetItem call made to Exchange Web Services to fail.
Rebuild the Windows Performance Counter Library values on the Client Access Server(s).
WARNING: When rebuilding the Windows Performance Library values you may wipe the Exchange Server 2007 counters and these need to be rebuilt as well. If any third party software is installed on the server, and that software uses its own performance counters, you may need to contact the software vendor for assistance in rebuilding the counters.
Use the following steps to resolve the issue for Windows Server 2003 and Windows 2008 (Windows 2008 R2 is not included):
How to manually rebuild Performance Counter Library values (Win2k3)
How to fix/repair broken Exchange 2007 counters
Blackberry Internet Service is a low-cost alternative to owning a Blackberry Enterprise Server. The internet-based email service operates through the device's mobile carrier, and allows an individual to connect his or her Blackberry device to an Exchange Server and synchronize email.
Article ID: 2264110 - Last Review: 07/06/2010 20:20:00 - Revision: 2.0