This article describes the Microsoft SharePoint Server 2010 issues that are fixed in the SharePoint Server 2010 hotfix package that is dated July 21, 2010.
Issue that this hotfix package fixes
After you install the hotfix package that is described in Microsoft Knowledge Base (KB) article 983497, a backup and restore operation fails on a Microsoft SharePoint Server 2010 site. Additionally, when you visit the Manage User Profile page in Central Administration, you receive the following error message:
"File not found."
Note After you install the hotfix package that is described in this article , to perform a successful restore, follow these steps:
Open SharePoint 2010 Central Administration.
Click Manage services onserver under System Settings.
Locate User Profile Service, and then click Stop.
Perform a backup and restore operation.
Locate User Profile Service again, and then click Start to start User Profile Service after the backup and restore operation is complete.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
To install this hotfix, you must have SharePoint Server 2010 installed.
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
To use the hotfix in this package, you do not have to make any changes to the registry.
This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issue that is listed in this article.
The English version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.