Article ID: 2470417 - View products that this article applies to.
Consider the following scenario:
Screen sharing cannot connect to the server now. Please wait and try again. If this issue continues, contact your support team with this information.
This issue occurs because of a deadlock in Application Sharing Server (ASMCU). Every time that ASMCU tries to construct a new RtpConference object, the ASMCU blocks are waiting for the platform lock to complete. The platform lock is waiting for the event handler lock to complete, and the event handler lock is waiting for the platform lock to complete. Therefore, a client time-out occurs.
To resolve this issue, install the following cumulative updates:
(https://support.microsoft.com/kb/2449497/ )Description of the update package for Lync Server 2010, Web Components Server: January 2011
(https://support.microsoft.com/kb/2467776/ )Description of the update package for Lync Server 2010, Conferencing Server: January 2011
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 2470417 - Last Review: July 12, 2013 - Revision: 3.1