You are currently offline, waiting for your internet to reconnect

Your browser is out-of-date

You need to update your browser to use the site.

Update to the latest version of Internet Explorer

A NRN is sent to the sender when you move an email message to a personal folder file in an Exchange Server 2010 SP1 or a later version environment

SYMPTOMS
Consider the following scenario:
  • You receive an email message in a Microsoft Exchange Server 2010 Service Pack 1 (SP1) or a later version environment.
  • The sender requests a read receipt.
  • You move this email message to a personal folder file (.pst) or you move the message to another folder in the mailbox.
In this scenario, the following Non-Read Notification (NRN) is sent unexpectedly to the sender:

From:  <Sender>
Sent:  <Date, Time>
To:  <Receiver> 
Subject: Not read:  <Subject> 
Your message was deleted without being read on <date, time>.

CAUSE
This issue occurs because a flag that causes the NRN is set incorrectly when you move the email message to a personal folder file.
RESOLUTION
To resolve this issue, install the following update rollup:
2579150 Description of Update Rollup 4 for Exchange Server 2010 Service Pack 1
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 2471964 - Last Review: 07/28/2011 06:14:00 - Revision: 8.0

  • Microsoft Exchange Server 2010 Service Pack 1
  • kbqfe kbfix kbhotfixrollup kbsurveynew kbexpertiseinter KB2471964
Feedback
." NRN is sent to the sender. This issue occurs when you move an email message to a .pst file in an Exchange Server 2010 SP1 or a later version environment." />
." NRN is sent to the sender. This issue occurs when you move an email message to a .pst file in an Exchange Server 2010 SP1 or a later version environment." />
d')[0].appendChild(m);" onload="var m=document.createElement('meta');m.name='ms.dqp0';m.content='false';document.getElementsByTagName('head')[0].appendChild(m);" src="http://c1.microsoft.com/c.gif?"> >