When you start Windows Live Mail after you install the update that is described in Microsoft Knowledge Base article 2454826, Windows Live Mail may not start successfully.
This issue may occur if all the following scenarios apply on your Windows computer:
- You have Intel integrated graphics driver Igdkmd32.sys (32-bit) / Igdkmd64.sys (64-bit) versions 220.127.116.114 through 18.104.22.1681 installed.
- You have Update 2454826 installed on your computer.
- You are using Windows Live Mail 15.4 or a later version.
Windows Live Mail stops responding or does not start if you have Intel integrated graphics driver Igdkmd32.sys (32-bit) / Igdkmd64.sys (64-bit) versions 22.214.171.1244 through 126.96.36.1991 installed. We have found these drivers to experience compatibility issues with some applications that use Direct2D (D2D). For example, if you use these drivers, Windows Live Mail may stop responding after you install Update 2454826.
To locate the Intel integrated graphics driver and driver version, follow these steps:
- Start the DirectX Diagnostic Tool. To do this, click Start, type dxdiag in the Start search box, and then press Enter.
- When you are prompted to check whether your drivers are digitally signed, click Yes.
- In the DirectX Diagnostic Tool dialog box, click the Display tab.
Note If you have multiple graphics drivers installed, the dialog box will contain a Display tab for each driver.
- Make a note of the drivers and driver versions.
If you have the Intel integrated graphics driver and driver version 188.8.131.524 through 184.108.40.206 installed, go to the website for the manufacturer of your computer to see whether a newer driver is available.
To have us fix this problem for you, go to the "Fix it for me
" section. If you would rather fix this problem yourself, go to the "Let me fix it myself
Fix it for me
To fix this problem automatically, click the Fix this problem
link. Then click Run
in the File Download
dialog box, and follow the steps in this wizard.
- This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
- If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.
Let me fix it myselfWarning
Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To fix this problem yourself, use one of the following methods.
Method 1: Add the missing or damaged registry keys
Add a set of values to the Windows registry. To do this, follow these steps:
- Make sure Windows Live Mail is closed.
- Click Start, and then type Notepad in the Start Search box.
- In the Programs list, click Notepad.
- Copy the following text into a text editor, such as Notepad:
- In Notepad, click File, and then click Save As.
- Select the Desktop as the location in which to save the file.
- In the File name box, type fixkey.reg.
- In the Save as type list, click All Files (*.*), and then click Save.
- On the desktop, double-click the fixkey.reg file to add the registry values to the Windows registry. If you are prompted for an administrator password or for confirmation, type the password or click Continue.
- Click Yes, and then click OK.
- Restart Windows Live Mail.
Method 2: Update your drivers
Use Windows Update to scan for the latest driver for your hardware, or visit your computer manufacturer’s website to see whether a newer Intel integrated graphics driver is available. To use Windows Update to check for updates, follow these steps:
- Start Windows Update. To do this, click Start, type Update in the Start Search box, and then click Windows Update in the list of results.
- In the navigation pane, click Check for updates, and then wait while Windows scans for the latest updates for your computer.
- If you see a message that states that important updates are available or that asks you to review important updates, click the appropriate response to view and select the important updates to install.
- In the list of results, click each update for more information. Select the check boxes for any updates that you want to install, and then click OK.
- Click Install updates.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Article ID: 2505524 - Last Review: May 1, 2013 - Revision: 4.0
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