Article ID: 2517743 - View products that this article applies to.
Consider the following scenario:
This issue occurs because an access violation occurs in the scenario that is described in the “Symptoms” section.
To resolve this issue, install the following cumulative update:
(https://support.microsoft.com/kb/2529974/ )Description of the cumulative update for Microsoft Lync 2010 Phone Edition for Polycom CX700 and LG-Nortel IP Phone 8540: April 2011
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 2517743 - Last Review: April 4, 2011 - Revision: 1.0